Aurora, Colorado ยท Emergency Service
Emergency plumber in Aurora, CO
Burst pipe or water heater emergency in Aurora? Shut off the main, then call.
Water leaking right now?
Shut off the main water valve if you can, then call. We answer emergency calls around the clock.
What to do right now in an Aurora home
In most Aurora homes with basements, the main shutoff is in the basement mechanical room near the water heater or on the front foundation wall. In homes with gray polybutylene supply pipe, a failed fitting can release a lot of water quickly; close the main first.
In two-story homes, a leak upstairs shows up below fast. Shut the water off before checking ceilings.
If the leak is coming from the water heater, close the cold-water valve on the pipe above it. On an electric heater, also switch off its breaker so the elements don't run dry.
Common Aurora emergencies
- Failed fittings on older plastic supply pipe
- Water heater leaks in basement mechanical rooms
- Supply line bursts in upstairs bathrooms of newer two-story homes
Before the next cold snap
If your home has gray plastic supply pipe, know where the main shutoff is and consider planning a replacement. Failed fittings are its usual weak point.
Aurora Water after hours
Outside Aurora Water's daytime hours, the city lists 303-739-6772 for water emergencies (Aurora Water, service center and emergencies). Call it for a main break, water running from the street or a meter pit, or no water to the house. If the leak is past the meter, inside your home or in the yard line to the house, it's private plumbing.
West to east: where to look
Older homes in Hoffman Heights and the neighborhoods near Colfax often bring the line into a basement or crawl space on the street side, and the valve may be original. In central and south Aurora, the main is often in an unfinished basement corner near the water heater. In Saddle Rock, Tallyn's Reach and Murphy Creek, look in the basement mechanical room; there's often a ball valve with a lever handle and a pressure-reducing valve just past it.
If your home has gray polybutylene pipe, close the main first and the fixture valve second. Those fittings can fail suddenly.
Wind and cold on the east side
East Aurora is open country, and strong winter winds find any gap in a basement rim or a garage wall. Hose bibs, laundry lines on exterior walls and pipes near the garage are the usual trouble spots. Seal gaps where pipes pass through the rim joist, disconnect hoses in fall, and keep the garage closed.
In big two-story homes, an upstairs leak can go unnoticed while you're downstairs. A water sensor under the upstairs sinks and the water heater is a cheap early warning.
What we handle
Burst and freeze-split pipes, active leaks you can't stop at a fixture shutoff, and water heater failures. More on emergency plumbing, burst pipe repair and leaking water heaters.
Aurora emergency questions
Gray plastic pipe burst in my basement. What do I do?
Close the main water valve and call. That's likely polybutylene; we'll repair it and talk about the rest of the system.
Do you cover east Aurora?
Aurora is in our service area. Enter your ZIP code when you book, or call with your address and we'll confirm.
Aurora Water's daytime office is closed. Who do I call?
Use the after-hours number above for the city's side, like a main break or a leaking meter. For leaks inside your house, close your main and call us.
I have gray plastic pipe. Should I replace it before it fails?
It's worth planning. Polybutylene's weak point is its fittings, and they can fail without warning. Many owners replace it in stages, starting with the most exposed runs. Ask us when we're out for any other job.
Is a Aurora plumbing emergency worth calling about at night?
Yes. We answer emergency calls 24 hours a day for burst pipes, active leaks and water heater failures. If water is pouring, shut off the main first either way.